PRIVACY POLICY
Network Family Office Pty Ltd
ABN 56 673 785 601
OUR COMMITMENT
At Network Family Office Pty Ltd ("Network Family Office"), we recognise that your privacy is very important. Our business is governed by legislation protecting your personal information, including the Privacy Act 1988 and the Australian Privacy Principles (APPs) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012. This Privacy Policy explains how we collect, use, disclose, and hold personal information, and how you can contact us if you have any queries about the personal information we hold about you.
WHAT IS PERSONAL INFORMATION?
"Personal Information" refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether it is true or recorded in a material form. Examples of personal information include your name, address, contact number, and email address.
"Sensitive Information" is a special category of personal information. It includes information such as health data, details about your racial or ethnic origin, political opinions, religious or philosophical beliefs, and membership in professional or trade associations.
ANONYMITY AND PSEUDONYMITY
You have the right to remain anonymous or use a pseudonym when dealing with Network Family Office. However, in accordance with the Anti-Money Laundering and Know Your Client legislation set out in the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), if you choose not to identify yourself, we may not be able to provide family office services to you.
COLLECTION
We collect personal information as required by certain legislative and regulatory requirements to provide family office services and personalised advice.
The types of personal information we may collect include:
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Family information including financial status, family structure and overall family goals
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Financial needs, objectives, and lifestyle goals
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Financial assets, liabilities, income, expenditure, insurance cover, and superannuation information
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Investment preferences and risk tolerance
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Employment details and history
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Health information, as needed for some types of insurance
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Estate planning information such as Wills, Powers of Attorney (Medical & Financial), Advanced Health Directives and family trust information
We generally collect this information directly from you during in person interviews (including video call), over the phone, by email, or through online forms and questionnaires. We may also receive personal information from third parties such as accountants, solicitors, or other referring entities.
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USE AND DISCLOSURE
We collect, maintain, and use your personal information to provide the family office services you request, including the preparation of your Strategic Family Plan and Financial Health Check reports and providing family office services. We will not use or disclose your personal information for purposes other than those for which it was provided, unless you have consented, or it is required by law.
We may disclose personal information to:
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Service providers, agents or authorised representatives who assist in providing our family office services
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Overseas recipients as part of our monitoring or administrative activities, where applicable
DOCUMENT SECURITY AND STORAGE
Your personal information is maintained securely in either a client file or an electronic database. We take steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. We may also store your information in a cloud or other electronic storage systems.
ACCESS AND CORRECTION
You have the right to request access to your personal information at any time. We will provide you with copies of the information, allow you to inspect it, or provide a summary, unless providing access would be unlawful or pose a threat to the privacy of others. If you believe any of the information, we hold about you is inaccurate, incomplete, or outdated, please contact us, and we will correct it.
INFORMATION COLLECTED ONLINE
Our website may use cookies to identify your browser while you are using our site. Cookies do not identify you personally but help us track usage patterns. Our website may also contain links to other sites that may not adhere to the same privacy practices.
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PRIVACY COMPLAINTS
If you believe that your personal information has been mishandled or if there has been a breach of your privacy, you can lodge a complaint with our Privacy Officer. We aim to resolve complaints within 30 calendar days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
CHANGES TO THIS PRIVACY POLICY
From time to time, we may review and revise our Privacy Policy. Updates will be posted on our website, and we encourage you to check regularly to stay informed about our latest privacy practices.
CONTACT US
If you have any questions regarding our Privacy Policy or require further information, please contact our Privacy Officer:
Shaun O'Keefe
Network Family Office Pty Ltd
Email: shaun.okeefe@networkfamilyoffice.com.au